Table 3

Supplementary item family satisfaction scores

Supplementary itemsMean scoreSD
1. Patient's satisfaction with food60.0930.66
2. Personal satisfaction with food51.3731.76
3. Satisfaction with language translation services73.1628.22
4. How we dealt with language barriers72.8626.97
5. Satisfaction with spiritual support services69.3829.04
6. Satisfaction with social work services69.6930.02
7. Satisfaction with ancillary staff77.4223.49
8. Satisfaction with visiting times85.9221.10